What smartphone can I use to operate Crossbox?
The Crossbox app is available for Apple iPhones version 4 and above and for all Android smartphones.
How much does the Crossbox Lap Timing app cost?
The app fees are € 39,99 per year and can be cancelled any time within the app.
How can I cancel my subscription?
You can cancel your subscription at any time with just one click in the profile settings. The app will continue to be usable until the end of the subscription.
Can I use the Crossbox Lap Timing app on my tablet, Windows PC or Mac?
It is possible to use the Crossbox Lap Timing app on your smartphone and tablet. Currently Crossbox is not available for Windows or Mac.
Which language is used in the Crossbox app?
The CrossBox app is currently available in English, German, Italian and French.
Is an internet connection required when I want to analyze my laps?
No, an internet connection is not needed for analyzing your laps.
My CBX20 tracker does not show up on my phone. What should I do?
The Crossbox CBX20 tracker is using Bluetooth BLE and will only show up in the Crossbox app and not in your smartphone Bluetooth settings. If your tracker does not show up in the app, please make sure to activate your GPS on your phone.
I recorded a run with my Crossbox tracker. How can I analyze it now on my smartphone?
Enable Bluetooth and Wifi at your smartphone. Go in the Crossbox App and tap “Add Run” in the overview menu or open the CROSSBOX menu. Press REFRESH and a list with all the recorded sessions will be visible. Select the session you would like to import. After the syncing process got completed you can create a new track where you set your Start/Finish line and section lines, or you can select an already created track. Crossbox automatically detects your position and suggests existing tracks from others. We recommend choosing the most popular track to compare your laps with track users in the ranking.
What’s the difference between recording a run on the tracker and a “Live-Run”?
Recording a run means that you only ride with your Crossbox tracker on the helmet which stores all the laps. The session will get analyzed after the ride in the CrossBox app.
In a “live run” you connect your tracker via bluetooth with your smartphone. In this mode you need to carry your smartphone while riding. The benefit of this mode is that you or your coach will receive real-time information about your lap times, section times, heart rates and more.
What is the „Lap X”?
“Lap X“ is the theoretical fastest lap. Your fastest sections from all laps of your session will get pieced together.
I got a pop-up message “Inappropriate device ID”. What does that mean?
The CrossBox Lap Timing app can only be used on the smartphone where you registered for the first time. The smartphone-device number will get linked to the CrossBox app. If you want to use CrossBox on a different device, contact us and we will reset your device ID number within 24 hours.
How can I compare myself with a friend?
In the Crossbox Lap Timing App you can connect with friends. Once linked, you can analyze your friends’ data and compare their laps with your laps. Note that you must have selected the same track to compare your laps.
What is the track leaderboard?
Each created track has a leaderboard that shows best lap times of all riders who did a run on this track configuration.
I want to compare my lap with a lap of a rider in the track ranking. How do I proceed?
Open the “Tracks” menu. Choose the track and you will get navigated to the leaderboard where you can select a lap of any rider to compare. After selecting the competitors lap, you will get navigated to a menu where you can select your own lap.
I am a trainer/father/friend and I want to analyze several riders in my Crossbox app. How do I proceed?
Open the “Sessions” Menu and click on your own name on the top of the screen. You will get navigated to a screen where you can link other riders. Send them a friend request and after they accept your request, you will be able to view all of their data.