Do you need support using Crossbox?

The satisfaction of our customers is our highest priority. If you have problems using Crossbox or your CBX20 is defect, let us know as soon as possible! You can reach us by phone, email or Whatsapp:

Phone / Whatsapp: +436648459130
Email: support@crossboxapp.com

My CBX20 is defect, what can I do?

If your Crossbox CBX20 stops working due to a fall or strong vibrations (caused by a motorcycle assembly), please contact us. In this case, the one-year guarantee does not apply, but we do our best to offer a cost-effective repair service. Usually you get your device repaired back after a few working days.

If your device becomes defective during the warranty period (1 year) despite proper use, the device will be replaced free of charge.

The displayed lap times are incorrect.

In most cases we observe incorrect track creation. Please note that the start/finish gates and all section gates have to cross all laps. The gates must be aligned in the riding direction. Also make sure that the gates are not too narrow and not too wide, otherwise it could be possible that the gates are missing your lines if you rode a different line.  In addition, no other track areas may be crossed. If you are having trouble creating tracks, check out the tutorial video below: https://www.youtube.com/watch?v=Tyu8wzbec2Q&t=43s

This is how you can change a track configuration:
• Click into the session
• At the top right, click on the settings symbol
• Change track
• Choose a different track or click on “NEW” to create a new track configuration
• Confirm the process

My laps are not syncing to the cloud.

On your session screen you can see a list of all riding days. To the right of each riding day you can find a cloud icon, an indicator of whether the riding day was successfully synced to the server or not. It is necessary that all your riding days are synchronized, otherwise you will not appear in the track rankings and errors such as crashes may also occur in the app.
Make sure you are using the latest app version – check in the App Store or Google Play Store if there is an update available. Also you need to have a good internet connection, open the app and press the refresh icon in the top right corner. The app will now attempt to upload all data to the cloud. If the sync status doesn’t change after a few minutes, please contact us.

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